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Updating your password

Your initial login details are sent to you via email, which you can update at any stage via the Capture app of Hub platform.

Elizabeth Kinsella-Kent avatar
Written by Elizabeth Kinsella-Kent
Updated over 2 months ago

How to change your password via the Capture App

  1. Navigate to the sensor settings in your Capture app

  2. Scroll down to 'Change Password'

  3. Enter your current password

  4. Then you can enter a new password

Important: You must be running 2.22.0 in order to update your password as highlighted above. You can learn more about how to update your Capture app here.

OR

  1. On the Capture App login screen, select “Use Password”.

  2. Then click "Forgot password".

  3. Check your inbox for an email from support@outputsports.com.

  4. Tap the reset password link in the email.

  5. Enter your new password and select “SAVE”.

  6. You can now sign in with your new password.

Important: Once you change your password you will be logged out of all devices across both Capture and Hub.

How to change your password via the Hub

  1. Log into the Hub

  2. Navigate to your 'Settings'

  3. Select ‘Account’

  4. Scroll to 'Change Password'

  5. Follow the onscreen prompts

  6. Once you're happy with your new password select 'Save Changes'

Important: Once you change your password you will be logged out of all devices across both Capture and Hub.

How to update your password via a coach level login

Once the main account holder has set you up with a login, you can set your password by following the link provided in the email.

Important: The main account holder must first set up with the login for you. They can learn how to that here.

If the "Set Password" link has expired in the email that was sent to you please follow the steps below;

  1. Click into the Capture App login screen and enter the email address your coach has used.

  2. On the Capture App login screen, select “Use Password”.

  3. Then click "Forgot password".

  4. Check your inbox for an email from support@outputsports.com.

  5. Tap the reset password link in the email.

  6. Enter your new password and select “SAVE”.

  7. You can now sign in with your new password.

To update or change your password at any stage, you can follow the steps outlined above for either the Capture app or Hub platform.

How to update your password via an athlete level login

Once your coach has set you up with a login, you can set your password by following the link provided in the email.

Important: The coach must set up the login for you via their account. They can learn how to that here.

If the "Set Password" link has expired in the email that was sent to you about your athlete level login, please follow the steps below;

  1. Click into the Capture App and enter the email address your coach has used.

  2. On the Capture App login screen, select “Use Password”.

  3. Then click "Forgot password".

  4. Check your inbox for an email from support@outputsports.com.

  5. Tap the reset password link in the email.

  6. Enter your new password and select “SAVE”.

  7. You can now sign in with your new password.

To update or change your password at any stage, you can follow the steps outlined above for the Capture app.

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