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Setting Up 2 Factor Authentication (2FA)
Setting Up 2 Factor Authentication (2FA)

Setting up 2 Factor Authentication (2FA) will give you added security for your account. Below will explain a little more about it and show you how to set this up.

Elizabeth Kinsella-Kent avatar
Written by Elizabeth Kinsella-Kent
Updated over 3 weeks ago

Intro to 2 Factor Authentication (2FA)

Typically, logging into your Output Sports account requires just your username and password. With 2FA enabled, logging in will require verification using a code sent to a mobile phone via SMS. By setting up 2FA, the risk of a potential intruder gaining access to your account is much lower and is primarily used for extra security for your account.

Note: The phone number used is only for security reasons

Important: Message and data rates may apply when receiving verification codes

Points to note:

  • This feature can only be set-up on Capture

  • You can only add 1 phone number

  • When setting up/removing 2FA, other devices might be logged out

  • Email address (username) needs to be verified to set up 2 Factor Authorisation, otherwise you will be asked to verify your email before setting up your account. If you have ever reset your password manually, then your email is already verified

  • 2 Factor Authorisation is not enforced when using Open API

How to set up 2FA in Capture:

  1. In the Capture App, click the settings icon in the top right of the screen

  2. Scroll down and click into 'Two Factor Authentication (2FA) - Setup 2FA'

  3. You will have to re-enter your password for your account

  4. You will then be asked to input a phone number, which will prompt a SMS message with a verification code

  5. Enter your verification code that was sent to the number you provided

  6. If successful, you will see a message reading '2FA Setup Successful', indicating that 2FA is now enabled on your account

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  7. After this has been set-up, it may cause the current user to be logged out of other devices

How to remove 2FA in Capture:

  1. In the Capture App, click the settings icon in the top right of the screen

  2. Click into 'Two Factor Authentication (2FA) - Enabled'

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  3. You will have to re-enter your password for your account

  4. Enter your verification code that was sent to the number you provided when setting up 2FA

  5. If successful, you will be see a message prompting you to 'Turn off 2FA'

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  6. You will then see a message reading '2FA Disabled', indicating that 2FA is now disabled on your account

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  7. Once removed, it may cause the current user to be logged out of other devices

How to change the phone number being used for 2FA in Capture:

  1. Remove 2FA

  2. Add new 2FA

How to login with 2FA: (Hub & Capture)

  1. Firstly, enter your Output Sports password as normal

  2. You will then get prompted to send a code to the phone number you used to setup 2FA
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  3. Enter your 2FA verification code, after which you will be logged in

Important: If you have 2FA setup, it will prompt a code to be sent to the number you provided for both Capture and Hub logins

Problems recovering 2FA/Lost access to phone number:

If you have any issues in recovering your 2FA or you no longer have access to your phone number, please contact [email protected].

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